Dear the valued guest,Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you enjoyed the friendliness of our staff and the convenience of our location near shopping malls and dining options.We sincerely apologize for the inconvenience caused by noise during weekends and holidays. Your feedback is highly valued and will be used to further improve our guests’ comfort.We hope to have the opportunity to welcome you again in the future.
Dear Khun Reuven Kogan,Thank you so much for choosing to stay with us every time you visit Hua Hin. We truly appreciate your continued trust and loyalty.We’re delighted to hear that you enjoy our convenient location near Market Village, BluPort, restaurants, massage shops, and the beach. It’s also wonderful to know that our spacious rooms, comfortable beds, strong hot shower, and the large balcony with sunbeds overlooking the pool have made your stays enjoyable.We’re very pleased that you found our breakfast fresh, tasty, and with a good variety. Your kind feedback means a lot to our team.We look forward to welcoming you back again on your next visit to Hua Hin. Thank you once again for your lovely review! ??
非常感謝您的精彩分享！??很高興得知您喜歡我們的地理位置、泳池及寬敞的房間，也能在這里放松心情。您的滿意是我們最大的動力，期待不久的將來再次歡迎您回來享受輕松的假期！????
Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had an enjoyable 2-night stay and that our team’s attentive service made you feel relaxed and well cared for throughout your visit.We’re also glad that you appreciated our convenient location near Market Village, the nearby shopping mall, 24-hour dining options, and massage shops. Your kind words about our customer service mean a lot to us and will be shared with the team.We look forward to welcoming you back on your next visit for another memorable stay!
非常感謝您的反饋！很高興您滿意我們酒店的地理位置、周邊設施以及早餐。對于衞生間上方的蜘蛛網問題，我們深表歉意，感謝您的理解和包容。我們會進一步加強清潔工作，確保每位客人的舒適體驗。期待未來有機會再次為您服務！
Dear Khun Seiji,Thank you very much for your continued support and kind words. We’re delighted to know you always feel warmly welcomed by our staff and enjoy our convenient location near Market Village and local amenities. We truly appreciate your loyalty and look forward to welcoming you back again soon.
Dear Khun Nanda,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not fully meet your expectations.We regret that you found the hotel’s open-corridor layout and the service of our team less than satisfactory. Your comments are important to us, and we will share them with our management and staff to help us improve both our facilities and our service.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.
Dear The Valued Guest,Thank you for your feedback. We’re truly sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to clarify a few points.To accommodate your group, we assigned connecting rooms — one with twin beds and one with a king bed — to keep everyone close together, even though this was not specified in the booking.Regarding the TOZO earphones left in the room safe, we sincerely apologize for the delay in locating them. When our team entered the room, the safe was already open and appeared empty. As it is a large (laptop-sized) safe, the earphones were not immediately visible, having slipped into a back corner. Once found, we proactively reached out to inform you. Since there was limited time before your departure, we arranged same-day delivery via private car to Bangkok. The 2,000 THB fee reflected the actual transportation cost — with no added fees.On the issue of extra charges, please note that our room rates clearly state that the rate includes two guests per room. Any additional person is considered an “extra person” and subject to a standard additional charge, which includes setup and amenities.We also understand there may have been a miscommunication when our housekeeping staff asked to prepare the beds. The housekeeper intended to inform you that the setup would take approximately 10 minutes. However, due to limited English proficiency, the message may have come across more abruptly than intended — for that, we sincerely apologize.We regret any inconvenience caused, and we truly hope to have the opportunity to welcome you again in the future.
非常感謝您的好評！我們很高興得知您喜歡我們的早餐和便利的地理位置，步行即可到達購物中心和海邊。也很開心您對整體的住宿體驗感到滿意。期待不久的將來能再次歡迎您的到來！
非常感謝您再次選擇入住我們酒店，并給予我們地理位置和員工服務的肯定。對于此次入住中出現的小昆蟲問題以及淋浴水壓偏低、花灑漏水等情況，我們深感抱歉。我們已經將您的反饋轉達給相關部門，會盡快進行檢查和維修，也會加強對房間的清潔與維護。感謝您的寶貴意見，幫助我們不斷提升服務品質。期待不久的將來能再次為您提供更加舒適的住宿體驗。
